Terms and Conditions of Sale

By ordering you agree to the following.

  1. Money Back Guarantee. If you are not entirely satisfied with Purr or a Purr branded product, send it back to us and we will refund your entire payment (subject to 'Postage Refund' terms below). We will not refund without receiving the original bottle back in un-used condition (i.e. Don't send it back empty!!)
  2. If you are not entirely satisfied with a non-Purr branded product, we will usually still give you a refund (at our discretion) upon return of the item in saleable condition at your own expense - please contact us before doing anything so that we can tell you the most efficient way to return the product.
  3. Postage Refund. We will usually refund your entire postage in the case of a complete return. In the case of a mixed order partially returned, your entire payment for the returned product and postage paid to the exetent that the inclusion of the returned product affected the postage paid. Items returned at our fault (for instance if we make a mistake or the product has a fault) will have return postage reimbursed, but we will not cover the cost of returning items under other circumstances.
  4. Dispatch. Usually dispatch is between 1pm and 3pm each business day, however at busy times we can only guarantee dispatch within 14 days.
  5. Free Postage. Items that qualify for free postage do not affect the postage charge for other items. E.g. if you have 2 items for which the postage is £2, adding or removing qualifying items will not increase or decrease the P+P charge.
  6. Items that qualify for free postage may have restrictions on delivery destinations, but we may be able to deliver to other areas by arrangement. Contact us to discsuss your requirements.
  7. Out of Stock. When products are out of stock, we will notify you within 2 business days and tell you when we expect more stock. We cannot guarantee restocking dates but will give you the option of a refund upon request at any time up until dispatch.
  8. Delivery Charges. Delivery Charges are applied at the rate stated at the time of purchase regardless of the method of delivery unless you separately arrange a priority service with us, in which case delivery charges may be increased as neccesary to cover our costs.
  9. Delivery Guarantee. We guarantee dispatch but cannot guarantee delivery unless you pay for delivery confirmation, please contact us to arrange this.
  10. Lost Items. Lost Items may be replaced at our discretion, however, we will expect you to wait a reasonable length of time after dispatch before claiming your item is lost.
  11. Damaged Items. Without prejudice to our own liabilities except as detailed, you agree that the courier we choose is responsible for the safe keeping of a product after dispatch and liable up to the value of the standard level of insurance of the service used. You agree to work with us to claim such compensation as is appropriate from them before we bear any responsibility for replacement.
  12. Further to Lost Items' terms, damaged items may be replaced at our discretion but please contact us before returning the product so that we can tell you the most efficient way to do this. We will not return refund postage on items returned to us unless agreed in advance.
  13. Cancellation. We reserve the right to cancel your order and refund your money for any reason at any time until dispatch at our discretion.
  14. Indemnity. You indemnify us against your use of Purr to the full extent permissible by law, and we accept no liability for problems or side effects caused by the use or misuse of Purr.
  15. Your data. We will use your data responsibly and will not add you to our mailing list or pass your data on without your express permission. We will, however, contact you using the data you provide, to inform you about the transaction and ensure a good service. We may also contact you after the transaction to ask further questions about your experience with us and ask if you would like to buy again.